Southwest, benefiting employees and customers.Enable new self-service capabilities to bring elevated ease in doing business with.Introduce more entertainment options and a wider selection of refreshments in the.Launch a new fare category with added flexibility and value, Wanna Get Away Plus.

Offer larger overhead bins with more space and easier access to carryon items.Install latest-technology onboard power ports to charge personal devices at every seat.Bring enhanced Wi-Fi connectivity onboard aircraft.On the ongoing journey to modernize the customer experience, Southwest revealed commitments to: These initiatives are designed to enhance and simplify customers’ journeys - from booking trips, to traveling through airports, and while inflight - delivering an even more enjoyable, efficient and productive customer experience. Power Award for Highest Customer Satisfaction among economy carriers in North America, announces next steps in its plan to bring the next generation of customer experience in travel with Southwest Airlines, through more than $2 billion in planned investments. After browsing the built-in lists, Customers may decide to build, organize, and map their own itinerary with the trip planning feature.ĭon’t forget to share your experience with the Southwest Community by engaging in the Inflight Experience Update - Enhanced Inflight Route Map discussion board post.Southwest Airlines Co., which has been awarded the 2022 J.D. When accessing Destination Reels, users can do things like browse the top 100 experiences trending in a destination, or choose a playlist to see the most photogenic, family-friendly, or must-see museums. In addition, the tracker includes access to Destination Reels with short videos of things to do in each destination, including reviews by popular travel blogs. Flight information displays, including ground speed, altitude, heading, distance remaining, and time at destination (Tip: Tap on the Map Menu and select Flight Info)Įven if the WiFi is not available, Customers may still access the flight tracker since the information is loaded on the aircraft.(Tip: To adjust the map, pinch to zoom and pan) A 3D view with five different map views, including simulated views from the flight deck, window views, and top-down views.We’re positive our Customers and Employees will love this new feature on the Portal!

The tracker is provided by FlightPath3D and Southwest is the first domestic carrier to integrate this flight tracker with Destination Reels into the onboard experience. We are excited to share that in addition to more inflight entertainment offerings, we have updated our flight tracker with Destination Reels, and it is now available on about 600 aircraft and will be fleetwide later this year! As part of this commitment, we’re investing in several improvements to modernize and simplify the Customer Experience. At Southwest Airlines, we’re on a journey to enhance our Customer Experience to better connect people to what’s important in their lives through friendly, reliable, and low-cost air travel.

Southwest airlines wifi onboard